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FREQUENTLY ASKED QUESTIONS

Hot Tips and Company Policies

FAQ/Policies: FAQ

HOW MUCH WOOD DO I NEED?

Firewood is sold as a thrown m³. Here are some approximate quantities of how much wood you may burn in a season.

The average house would use approximately 6 to 8m³ a season.

If you have 1 to 2 fires a week, per season:
Approximately 3m³

If you have 2 to 3 fires a week, per season:
Approximately 4m³

If you have 4 to 5 fires a week, per season:
Approximately 8m³

If your fire is going all the time, per season:
10-12m³ +

HOT TIP #1 - HOW TO LIGHT A FIRE

Start with some small twigs and kindling over some bunched up newspaper. It may help to screw newspaper up like sticks.

If you have a log burner place two large pieces of wood on the bottom of the fire. Place newspaper between the two logs and layer the kindling on top of the two larger logs in a crisscrossed pattern. This helps to get more air into the fire and will enable the fire to be easily relit if doesn’t light first time.

Light the fire with some safety matches or a lighter and try to double the size of the fire each time you add to it. Remember that adding too larger pieces of wood to the fire too early may smother the fire.

HOT TIP #2 - Planning ahead

WHAT IS OUR REFUND POLICY?

  • Orders can be cancelled at any time prior to the order being loaded into a delivery vehicle.

  • If payment was made using  a Credit Card a 3% fee will apply and be deducted from your refund.

  • A non refundable Finance Charge of 10% will apply to purchases using The time payment. 

  • If payment was made using Afterpay payment method a 10% plus gst fee will be applied. In addition to this refunds of Afterpay payments will also incur a $20 administration fee.

HOT TIP #3 - Clean fireplace

We recommend having your fireplace and chimney cleaned for the best airflow that will then allow the firewood to burn to its full potential.  You will be amazed at the difference this makes.  

Our preferred chimney and fireplace cleaning service is:

Curly's Chimney Sweeping - Contact - Mark - # 027 286 6567

Being prepared for the winter weather is important.  When placing an order for firewood it is key to having dry storage.  When orders are placed in the later winter months you risk the delivery service being completed in wet weather.  The precipitation in winter months is much greater than our dry central summer months and prior to or during the delivery, the wood may get rained on.  Buyer may think the wood is then considered wet.  However the surface water does not penetrate the dense old pine firewood after is has dried.

WHAT IS OUR REPLACEMENT POLICY?

Luggate Logging Limited offers a refund/replacement policy if you are unhappy with our firewood

  • Luggate Logging will collect and refund or replace the remainder of the firewood that was delivered

  • Luggate Logging must be notified within 7 days of delivery for this to apply

  • The true cost of collection will be exempt from this refund if the product is deemed fit for purpose

IS OUR FIREWOOD DRY?

  • These are our definitions: We have both types of products - please specify when placing your order.

  • Dry firewood is defined as firewood with a moisture content of 25% or less.

  • Seasoned firewood is defined as firewood that has been left to dry in log form in our yard. The moisture content may vary  from log to log and some additional drying time may be necessary. Ideal for late winter. 

DO YOU HAVE CANCELLATION FEE?

Cancellation Fees Will Apply Where:

  • Order cancelled after truck is loaded but truck is still at yard. $25.00

  • Order cancelled after truck is loaded and in transit to location. $100.00

  • Order cancelled after delivery has been dropped at location. $200.00

  • A 20 week time payment option is cancelled, an administration fee of $20. 

  • A non refundable Finance Charge of 10% will apply to purchases using the The week time payment. 

DO YOU OFFER GIFT CARDS?

Luggate Logging does provide gift card for pre-purchased orders - please contact us for your special request.

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